Terms of Service

Privacy Policy

We value our clients’ privacy, both online and when it comes to your deliveries. Our website uses industry-standard SSL encryption and up-to-date technology to maintain our valued clients’ privacy and safety while browsing our website.

As per our protocol, we ship your orders anonymously, as a gift. Charges to your credit card account will only reflect our company name and will not include the names of the products you’ve ordered. 

While we collect personal information (such as your address and your phone number), we do not call our clients or send promotional flyers or mail. We only ask you to indicate your number or address for order verification purposes. Our preferable method of contact is via email correspondence. 


We believe that our consumers deserve the best online experience when shopping for their medications, thus our effort to include website tools that can dramatically enhance our user experience. 

Cookies, as you may know, are short text files sent from our web server to your web browser. These cookies help improve your user experience and grant you access to specific parts of the website.

Information Collection

Like all the other websites you visit, we collect your IP address when you visit our website. We do not ask for your personal information unless necessary for registration and order verification purposes. We do not divulge or sell our clients’ contact/private information to any third party. 

We do not collect your credit card information. Once you click checkout, we redirect you to a secure payment portal that hides/encapsulates your credit card information. We only receive a confirmation that the payment processing is successful, but we do not have access to your financial information. 


Due to the nature of the products we have on our lineup and in compliance with the international pharmacy laws, we do not allow product returns, even for unopened merchandise. 

We carefully check your orders before they are shipped from the warehouse in order to guarantee their integrity before they reach our consumers. However, in the event that you have received the wrong product or if you have received damaged items, please reach out to our customer service team so they can facilitate a re-shipment, free of charge.

Refund and Money-Back Guarantee

Trust Pharmacy strives to offer the best service to consumers all over the world. We offer a satisfaction guarantee and a 30-day money-back guarantee for all of our clients. 

In the unlikely event that you are dissatisfied with our products, you may contact our customer support team so they can assist you in filing for a refund. To know which products are covered by our money-back guarantee, you may contact our customer support team.


Orders that have not yet been processed may be canceled. If you have placed a wrong order, contact our customer support team immediately for assistance. Orders that have been processed or shipped may not be canceled; however, they may be eligible for a refund. For more information on this, contact our customer support team.